At Homewaytex India, we value your satisfaction with our products. While we do not offer refunds, we provide a comprehensive Returns and Exchange Policy for damaged or defective items. If you have any questions or concerns regarding our policy, please contact us at info@homewaytex.com or call us at +91 9896899055.
Overview
Our policy allows for returns within 10 days of receiving your item. To be eligible for a return, the item must be defective, damaged, or if you received the wrong product. For a successful return, ensure that the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Additionally, provide the receipt or proof of purchase.
To initiate a return, contact us at info@homewaytex.com. Once your return is approved, we will provide a return shipping label and instructions on where and how to send the package. Items returned without prior approval will not be accepted.
Please note that handmade and crafted products may have slight color variations from what is displayed on the website, and returns based on minor color differences will not be accepted.
Damages and Issues
Inspect your order upon receipt, and if you find the item to be defective, damaged, or incorrect, please contact us immediately. This allows us to assess the issue and take appropriate measures to resolve it.
Exchanges
If you wish to exchange an item, the quickest process is to return the original item. Once the return is approved, you can make a separate purchase for the desired item. This ensures a swift and efficient exchange process
Shipping Returns
To return your product, you should mail your product to the address provided once your return is accepted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@homewaytex.com for questions related to refunds and returns.